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1000-00. Citizens Service Bureau

 Record Group
Identifier: 1000-00
The Citizens Service Bureau was created in 1965 to handle citizen complaints and serve as a referral resource for city services. It was part of the Executive Department until 1991 when it became a division of the newly established Department of Neighborhoods. CSB receives and responds to 23,000 citizen questions and complaints annually. The staff coordinates interdepartmental responses to citizen concerns and leads Citywide efforts to improve customer service. In 1999, these functions were consolidated into Customer Services Division of the Department.
Creator: Seattle (Wash.). Citizens Service Bureau

Found in 3 Collections and/or Records:

Seattle-King County Ombudsman Subject Files

 Series
Identifier: 1000-01
Scope and Contents note

Correspondence, memoranda, notes, reports, and newspaper clippings related to the creation of the Office of the Ombudsman, the dispute over services and jurisdiction with the Citizen's Service Bureau, and City withdrawal from the joint administration of the office.

Dates: 1969-1982

Seattle-King County Ombudsman Reports

 Series — Box 1
Identifier: 1000-02
Scope and Contents note

Quarterly, semi-annual, and annual reports of the Ombudsman. Includes analysis of complaints received, cases investigated, and recommendations and decisions issues. Also included are summaries of selected cases.

Dates: 1972-1982

Seaplane Noise Observation Project Records

 Series — Multiple Containers
Identifier: 1000-03
Scope and Contents note

Observation records and incident reports related to seaplane take-offs and landings on Lake Union. A 1989 agreement between the City, Lake Union area neighbors, and the aircraft companies established regulations regarding hours of flight operation and taxiing and flight patterns in order to minimize noise. Also includes correspondence and copies of the agreement.

Dates: 1988-1994

Placeholder text The Seattle Municipal Archives holdings document the history, development, and activities of the agencies and elected officials of the City of Seattle. Descriptions of selected records are also available through the Library of Congress National Union Catalog of Manuscript Collections and through Archives West.

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